Privacy Policy
Last Updated: April 20, 2025
This Privacy Policy describes how Siraloo ("Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our Services or make a purchase from Siraloo.com ("Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). In this Privacy Policy, "you" and "your" mean you as a user of the Services, whether you are a customer, a visitor to the Site or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from a variety of sources over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our website and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly From You
Information that you submit directly to us through our Services may include:
Contact information, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security purposes.
Customer support information, including information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Collect from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with products or services that you have requested, in order to perform our contract with you.
When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we receive from third parties will be processed in accordance with this Privacy Policy. Please also see the section below, Third-Party Websites and Links.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services: We use your personal information to provide you with the Services to perform our contract with you, including to process your payments, fulfill your orders, to send you communications related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise administer your account, to arrange shipping, facilitate any returns and exchanges and other features and functions related to your account.
Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications by email, SMS or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our website and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) GDPR.
Security and fraud prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
Communicating with you and improving the service: We use your personal information to provide you with customer support and improve our services.
Cookies
Like many other websites, we use cookies on our website. Please see https://www.shopify.com/legal/cookies for specific information about the cookies we use in connection with operating our store with Shopify. We use cookies to enhance and improve our website and our services (including to remember your actions and preferences), to run analytics and to better understand user interaction with the services (in our legitimate interest in administering, improving and optimizing the services).
How We Share Personal Information
In certain circumstances, we may share your personal information with third parties for contract performance purposes, legitimate purposes, and other reasons governed by this Privacy Policy. Such circumstances may include:
With suppliers or other third parties who perform services on our behalf (e.g., IT administration, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
When you direct, request, or otherwise consent to our sharing of certain information with third parties.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
Children's Data
The Services are not intended for use by children and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.
Security and Retention of Your Information
We cannot guarantee "perfect security", but we take appropriate measures to protect your information.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details below.
International Users
We may transfer, store and process your personal information outside of the country in which you live. We will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call or email us at: feedback. support@siraloo.com or
contact us at: ECOLUM LLC
30 N GOULD ST STE R SHERIDAN, WY 82801
Under applicable data protection laws and unless otherwise expressly stated, we are the data controller of your personal information.
ECOLUM LLC
30 N GOULD ST STE R SHERIDAN, WY 82801 USA
Email: support@siraloo.com